1.   DRIVER CONDITIONS
1.1. DRIVER’S AGE
Drivers must be at least 21 years old. Drivers must hold a valid national or international driver’s license issued at least one year ago. The license should match the class of the rental car. The person who wishes to drive the rental car must be present at the time of rental, and show his valid license to the company representatives.
2.   RENTAL PERIOD
The rental period is the total number of days between car delivery and collection. The minimum rental period is 48 hours.
2.1. DELIVERY
The car is delivered at the date, location and time agreed with the client. The client receives in advance from the reservation office all the information about the meeting with the agent who brings the car and also the agent contact details. The client can also pick up the car from the car rental offices. After the meeting with the agent the client signs the rental papers, pays the rental amount and deposit, checks the car, and uses the car during the rental period.
2.2. COLECTION
In the last rental day the client brings the car at the location and hour settled with the agent and written in the rental contract. The client has to return the vehicle with full fuel tank (otherwise the Client shall pay the quantity of fuel at the price of 1,5 € per liter) along with all the documents of the motor vehicle he had received. In case of a delay in the delivery, the Client shall pay extra charges. The car is rented clean on the outside and on the inside and the client will pay adittional charges if the car is not returned in the same conditions.
3.   RENTAL PAPERS
3.1. DRIVERS LICENCE
A valid driving licence issued at least one year ago is compulsory for renting a car. The car can’t be rented on the base of a copy of the original driving licence. In case the client loses the car keys or car documents a charge will be applied.
3.2. PASSPORT
A valid passport is compulsory for renting a car.
3.3. RENTAL CONTRACT
The contract is the paper signed by the client and the rental company. The full particular conditions of the rented car are presented in the rental contract. This is the only legal document used for litigations. The client must read carrefuly the rental contract before he signs it because he is responsible for fulfilling the rental conditions and the rental company written in the contract is responsible for the services provided.
4.   PAYMENT
After the client signs the rental contract he has to pay in advance the rental amount. The payment may be with cash or credit cards (MasterCard, Eurocard, Visa).
Credit card payments are accepted based on a 3% processing fee. Particular cars, especially from the luxury class but not only, can be rented only on the base of a credit card. The rental price includes VAT tax, unlimited km, insurances. The particular situations are notified on the website.
4.1. PAYMENT IN ADVANCE
Payment in advance is the amount required by the rental company for booking a car of the class requested by the client. This amount represents the value of at least one rental day and is substracted from the total car rental cost. In the rental day the customer will pay the difference between the total rental price and the advance. If the client does not honor the reservation, this amount is retained by the rental company. The car can be reserved by the rental company by blocking an amount on the client credit card representing the value of at least one rental day. In this case we are not talking about an advance payment because the client’s card is not processed. If the client doesn’t show up in the rental day, the blocked sum is retained by the rental company. If the client picks up the car, the deposit is then unblocked and the client will pay the total rental amount according to the rental contract.
5.   ADDITIONAL CHARGES
5.1. AIRPORT DELIVERY/COLLECTION FEES
An additional 10 € fee is charged if the delivery/collection takes place at the airport. If the delivery/collection is between 10.00 pm – 7.00 am, the fee is 20 €.
5.2. OTHER PICK UP/DROP OFF LOCATION
In case there are no available cars in the required location, cars can be brought from a different location, with extra charges determined by the distance between locations.
The same extra charges have to be paid if the client drops off the car at a different location than the one he picked up the car from.
5.3. SNOW CHAINS
In winter the snow chains are necessary in certain circumstances. If the client rents snow chains he has to use them on short distances with low speeds and only when the road is covered with snow. Inadequate use of the snow chains can lead to destroyed tires. The price for snow chains is 10 €/rental period.
5.4. CHILD SEAT
. The price for a child seat is 15 €/rental period.
5.5. IN CASE OF LOSS
In case the client loses the car keys or car documents a charge will be applied. The charge is dependent on the car type.
5.6. ADDITIONAL DRIVER
Additional driver will be anyone other than yourself, who will drive your rental car. Even if you rent a car, but never drive it, you are automatically considered the primary operator of the rental vehicle. Anyone else who drives your rental car must be approved by the rental company. They must complete and sign a form at the rental counter. The cost for an additional driver is 10 €/driver/rental period.
6.   DEPOSIT
In addition to the rental charges, the client is required to have a credit card deposit as a guarantee of proper usage of the motor vehicle for the entire duration of the contract. The deposit is unblocked after the car is checked thoroughly for any damage. The deposit is partially or fully retained for damage suffered by the car due to either the client, the additional driver or an unknown third party, depending on the value of the damage. Depending on the car, the deposit can also be the client’s responsibility in case of an accident.
7.   BREAK OF TRAFFIC LAWS
The Client is responsible for any violation of traffic laws, including parking fines or any other fees. For example, the Police sends a paper to the rental company in which it asks for the details of the driver who drove the rented car beyond the legal speed at a specific date and time. The company sends the rental contract to the Police and the Police sends the penalty costs to the client.
8.   IN CASE OF ACCIDENT
The report to the police is mandatory in case of an accident. The police will ascertain the damages and will issue a Report and the Repair Authorization. These documents are indispensable for the insurance in order to operate and to repair the vehicle. The report to the police is mandatory in all cases: if the Client is responsible for the accident, if the Client is a casualty, if the Client is the only one involved, if the responsible part is unknown (parking damages, etc). Without these documents the Client takes the full responsibility for the repair costs. Also the client must immediately announce the rental company about the accident.
In case of accident caused by the Client being under the influence of alcohol/drugs/other narcotics, the responsibility for paying all the damages rests with the Client.
9.   ACROSS BORDER RENTALS
As a general rule it is forbidden to take the rented car outside of Romania’s borders. The exceptions will be discussed with the reservation agents.
10.  INSURANCE
The basic insurance package offered in the car price includes the following insurances: Collision Damage Waiver (CDW), Theft Damage Waiver (TDW), THIRD PARTY Liability (TPL). Any particular situations will be discussed with the reservation agents.
10.1. COLLISION DAMAGE WAIVER (CDW)
Covers the rental vehicle in the event of accidental damage to the rental vehicle other than by theft or attempted theft. An excess usually applies and the amount will vary depending on the vehicle type.
10.1.1. Covered Risks
Damages produced by impact, collision with mobile or immobile bodies, found outside or inside the vehicle, scratching, falling, side-slipping or overthrowing;
Damages produced directly or indirectly by fire, explosion and natural phenomena (thunder, flood, earthquake, hail storm, storm, earth sliding or collapse, fumigation, maculation, carbonization as a result of fire);
Damages produced by explosion (including the explosion of the fuel tank);
Damages produced to the spare tires, the tools from the standard endowment, additional equipment, permanent constructive changes, as result of the insured event production;
Damages produced by atmospherical perils (lightening, storm, hurricane, hail or flood, earthquake, collapse of land or landslide, weight of the snow layer, avalanches, including damages indirectly produced by them; for example: fall over the motor vehicles of the thunderstruck trees, motor vehicle damage caused by the objects engaged by storm, hurricane, or water resulted from floods, etc.);
Damages produced by the fall of bodies on the motor vehicle (ice blocks, rocks);
Damages produced by the impact of the motor vehicle against animals;
Damages produced by the fall of the motor vehicle into precipice, water, fall off the bridge.
Damages produced by falls (falling into pits, water during passenger transfer, falls due to bridge breaking, bodies falling down onto cars), skidding or turning over, fire, explosion, thunder, earthquake, floods and land slide.
10.1.2. Excluded Risks
This policy does not grant insurance for spare parts, slip covers, tarpaulins, fuels or other goods inside the car, for damages occurred as a result of using cars in contests, racing or training there from and nor for damages due to passing through flooded areas, crossing rivers or driving on roads where traffic is forbidden;
The insurance also excludes damages due to manufacturing flaws of the material or execution flaws of components or parts, damages due to temperature influence on the vehicle’s engine (for instance: breakdowns at the engine block, cylinder cover or the cooling system due to water freezing) and damages at the engine, gear box or differential gear due to the lack of or insufficient lubrication or overheating because of any other causes than those contained in the insurance, damages due to the tank’s explosion during repairs when welding procedure is used.
The report to the police is mandatory in all cases: if the Client is responsible for the accident, if the Client is a casualty, if the Client is the only one involved, if the responsible part is unknown (parking damages, etc). Without these documents the Client takes the full responsibility for the repair costs.
In case of an accident caused by the Client being under the influence of alcohol/drugs/other narcotics, the responsibility for paying all the damages rests with the Client.
In case of an accident the client must immediately announce the event to the rental company. If the client does not respect this condition the responsibility for paying all the damages rests with the Client.
10.2. THEFT DAMAGE WAIVER (TDW)
Theft Damage Waiver provides coverage for the theft towards your rented car, provided by an official statement document obtained from the official authorities.
10.2.1. Covered Risks
Vehicle theft, burglary of component parts, accessories from the series endowment and/or additionally insured equipment, assembled on the motor vehicle;
Damage or destruction of the motor vehicle or of the component parts as a result of theft or theft attempt on the motor vehicle.
10.2.2. Excluded Risks
In case of theft insurance is not granted if the police authorities do not confirm the theft or the theft intention by car breaking, after a complain has been registered to the said authorities.
This insurance does not provide coverage in case the original keys and original car papers are not presented by client.
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